FAQ

General FAQ's

What is Keponet?

Keponet is a mobile application system designed to manage all requests from guests to be followed up by hotel staff efficiently and effectively, so it can increase the satisfaction of customers who stay at your hotel. All of the headway inside the hotel can be monitored by the higher position staff in real time.

Reports based on data of employee that who are using Keponet can be shown in real time and can be used by manager or authorized staff to quickly and accurately review staff performance.

How to get into Keponet Software?

Keponet operates in two different platforms.

You can run it on your PC browser by visiting app.keponet.com/login to work on your personal computer and do master settings.

There is also Mobile version of Keponet which available in iOS and Android version to operational usage. You can download it at App Store or Google Play Store.

Is there any difference between PC browser platform and the mobile one?

Beside the interface, there is a little distinction functionality between PC browser and Mobile Version.

To make arrangements regarding operational requirements at the hotel and work on your personal computer, you can use a PC browser by visiting app.keponet.com/login.

However, to daily operational use, portability, and better usage experience; we recommended to using Keponet on Mobile Version.

Is Keponet free to use?

We allow our customers to try it for free in 14 days and can be extended to 30 days. This trial period applies to limited users and limited features access.

The trial period will be automatically starting after you verify your registration email.

Is there a user limit?

There is no limit to creating a user. However, our system limits the number of active users allowed to login into Keponet according to the subscription package you choose.

Can one user ID of Keponet be used for several devices?

Yes, our product can do that, however we limit the number of devices that can log in with one user id.

You can login on one your personal computer when you are working at your office and you can login on one your Mobile Phone in the same time when you are working in the field or meet clients.

In general, you can login into Keponet with one personal computer and one mobile device.

Affiliates Program FAQ's

What is the affiliate program from Keponet?

The business collaboration offered by Keponet to business partners (hotels) in the form of discounted price that will apply when business partners (hotels) make renewal contract for Keponet usage in the following year.

Business partners (hotels) who have succeeded in making an agreement with a new client to join the Keponet will get a commission from us and we will pay your commission directly to your bank account.

What products do I sell if I join this affiliate program?

You only need to market our applications, which called with Kepoet.

To support your promotion activity, you are permitted to retrieve information contained on our website, our social media, and from other trusted sources.

How to become an affiliate member?

When your hotel has already used the Keponet application and has an active (In the subscription period) status, all active users will become affiliate members automatically and have the right to market our products individually or in groups.

What benefits does the business partners get if succeed making the new client join the keponet?

You will get a commission start from 10% till up to 50% of the total payment of new clients that you refer to us. To find out more details about the amount of commission you will receive, please access Affiliates Program Terms and Conditions on one of our website pages.

* We always review the amount of commissions for affiliate participants, so the affiliate commission amount can be change at any time without prior notice. Please always check our website to get the latest information.

What qualifications are needed to get commission from Keponet?

1. New client doing registers to keponet using your referral link.
2. New client successfully completes at least one subscription package payment for the use of the Keponet.
3. New client successfully passes the results of our director's review.
4. We have our own judgment in making every decision to accept or reject all affiliate applications that send to our board of directors. All decisions will be decided through an internal meeting by the Keponet board of directors and the discretion we take is final and absolute.

Registration FAQ's

I am interested to use the Keponet for my hotel, what should I do?

You only need to register through the link available on this site or visit https://keponet.com/registration.php then follow all steps.

I have trouble registering, is there a registration guide provided by Keponet?

Of course, we provide a registration guide when you getting trouble.

Please visit the how to registration page or click the following link.

There are problems when registering, what do I need to do?

When you getting trouble after following al step to registering, please contact our support service.

Subscription Package and Add On User FAQ's

I want to use Keponet for longer period, what should I do?

You must subscribe to Keponet by accessing "Subscription" available in the Keponet web application version. We are offering 4 packages of subscription depend on your needs.

The subscription package offered by Keponet does not suit my hotel, how to solve this problem?

This problem is usually related to the number of users who do not match the subscription package offered by us. The way to solve this problem is selecting a subscription package that is close to your hotel condition and then adds more users according to staff shortage in your hotel.

Requirement FAQ's

What hardware and system required for Mobile Platform and PC Browser?

Mobile Apps:

Android Mobile

OS: Android Lolipop v 5.0 or Up.

16 GB disk capacity with 128 MB free disk space and 2 GB Ram.

 

IOS Phone

OS: Platform iOS v 6 or Up.

8 GB disk capacity with 128 MB free disk space and 1 GB Ram.

 

PC Browser (app.keponet.com/login):

Keponet in a PC browser does not need minimum system requirements because our system can be run on all PCs with various types of browser applications.

Besides the device requirements, what other requirements do the hotels need to prepare?

Stable internet connection.

Because Keponet is a cloud-based application, a stable connection is needed to access and use this application. The stable internet connection is needed because all data about operational activities can be monitored in real-time and the device can receive notifications without pending constraints.

Some clients have seen that the Keponet application can run on devices that do not meet the standards (below the specified standards), what is the impact for the client or user of Keponet?

Recommended requirements that we share on this page are intended to be the Keponet aplication can run optimally. The Keponet application may be able to run on devices that are not in accordance with the standards that we have set, but we do not guarantee the reliability and optimization of Keponet application when running on devices that are below the standards we have set.

Problem Solving / Troubleshooting FAQ's

What needs to be done if Keponet has an error and is not accessible?

Please check your internet connection again, make sure your internet connection is connected to internet and in stable status, after that try to refresh the page. If this issue is still happen in your business, you can contact our support team by visiting https://keponet.com/contact.php or contact us by email to support, our support team will follow up and resolved your problem.

I encountered problems when using features in Keponet. What should I do?

Our team develops the Keponet by paying attention to the ease and convenience of use from the user side. However, we also provide Help Desk, Tutorial, and Support features (a feature to ask if troubleshooting is not found in Help Desk and Tutorial) to help you when there are problems using our product.

I want to ask more details about the Keponet feature. Where is the forum that accommodates it?

You can contact our support team by visiting https://keponet.com/contact.php or contact us by email to support, we will follow up and resolved your problem.

Please use an email who identifying your hotel and tell us your problem clearly (Very helpful for us if you using attachments too).

If you didn't find your answer here, simply Contact Us.
We are always here to help!